Weather Policy:
No one, including the weatherman, accurately predicts lake conditions the day before a scheduled trip. We make the sole decision on the morning of the trip regarding lake and weather conditions.
Do not expect cancellations due to potential conditions prior to the morning of the trip. If we cancel an outing due to inclement weather or poor lake conditions, we give our customers the option to reschedule their trip. If a trip cannot be rescheduled, a full refund will be made minus credit card processing fees. There are no weather refunds given on multi-day rentals or package deals.
Cancellation and Rescheduling Policy:
Please understand that this policy is designed to help us keep our fleet as modern as possible for your enjoyment. For this reason, coupled with the short rental season, we use the following policy:
● 15 days prior to your multi-day reservation you may cancel and receive a full refund, minus the credit card processing fee.
● 10 days prior to a single day reservation you may cancel and receive a full refund, minus the credit card processing fee.
● Within the 10 day window prior to your reservation you may reschedule single day rentals within the current year’s boating season, minus the credit card processing fee. Cancellations within 10 days prior to your rental will not receive a refund.
For cancellation/rescheduling please email (preferred) or call: keukaboatrentals@gmail.com or 607-377-2679.
Reservation Policy
For security reasons and to comply with New York State laws regarding boat rentals, the PHOTO ID and the Credit Card used to make the reservation are required at check-in. If you fail to bring either of these we cannot allow you on the boat and will not provide a refund. To secure your reservation, the reservation is charged in full to your credit or debit card at the time you make the reservation. A credit card and boater information is taken for every reservation and is kept on file